Zūm Rails experienced a major incident on November 1, 2024 affecting Interac, lasting 19h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 01, 2024, 07:19 PM UTC
Please be advised that Interac is experiencing technical issues that have caused the service to fail for some transactions. The technical teams are working to resolve this issue. Thank you for your understanding
- identified Nov 02, 2024, 03:43 AM UTC
Interac is still facing technical difficulties that are impacting our services. We appreciate your patience during this time and will provide updates on our status page as soon as the problem is fixed. Thank you for your understanding.
- resolved Nov 02, 2024, 02:27 PM UTC
Please be informed that INTERAC has advised us that the technical issue you were experiencing has now been resolved. We will share a post-incident report with you as soon as we receive it from INTERAC.