Zūm Rails incident

API and Portal unstable

Minor Resolved View vendor source →

Zūm Rails experienced a minor incident on November 18, 2024 affecting API and Portal, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2024, 02:50 PM UTC
Resolved
Nov 18, 2024, 03:13 PM UTC
Duration
22m
Detected by Pingoru
Nov 18, 2024, 02:50 PM UTC

Affected components

APIPortal

Update timeline

  1. investigating Nov 18, 2024, 02:50 PM UTC

    We are currently investigating this issue—error 502.

  2. identified Nov 18, 2024, 02:58 PM UTC

    The issue has been identified, and a fix is in progress; the estimated time to complete is 10 minutes.

  3. monitoring Nov 18, 2024, 03:04 PM UTC

    We have successfully implemented a fix, and we are actively monitoring the results.

  4. resolved Nov 18, 2024, 03:13 PM UTC

    This incident has been resolved. The system was unstable for 29 minutes, and our team is assessing the root cause to prevent this problem from happening again. Thank you for your understanding.