Zūm Rails experienced a minor incident on February 20, 2025 affecting Visa Direct and Interac and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 20, 2025, 11:41 PM UTC
We want to inform you that we have identified a recurrence of the instability and are actively investigating the root cause. Our team is working diligently to resolve this as quickly as possible and implement a long-term solution. We understand this may cause some inconvenience, and we sincerely appreciate your patience. If you are experiencing any specific issues or noticing patterns that could assist our troubleshooting, please feel free to reach out. We will provide further updates as we make progress. Thank you for your understanding and trust.
- monitoring Feb 21, 2025, 12:38 AM UTC
We want to inform you that our system is now fully operational after an outage that occurred from 6:45 AM EST to 7:27 AM EST. Our team has resolved the issue, and all services have been restored. We are continuing to closely monitor the system over the next few hours to ensure stability. We appreciate your patience and understanding. Thank you for your trust in us.
- resolved Feb 21, 2025, 02:57 AM UTC
We want to update you that the issue affecting our system earlier today has been fully resolved. The system experienced downtime from 6:45 AM EST to 7:27 AM EST, and after a thorough investigation, our team identified that the root cause was due to a specific client with a unique use case that inadvertently overloaded the system, impacting other users. To prevent this from happening again, we have implemented a new mechanism to safeguard system stability and mitigate similar situations in the future. Our team will continue to monitor performance closely to ensure everything runs smoothly. We appreciate your patience and understanding as we worked to resolve this issue.