Zūm Rails experienced a major incident on February 27, 2025 affecting Interac, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2025, 05:55 PM UTC
Please be advised that we have detected some intermittent behaviour with Interac (Option 1) that our team is currently investigating with high priority. This is causing transactions to fail with a generic error and some auto-deposits to fail. We will provide updates as they become available. Thank you for your understanding
- identified Feb 27, 2025, 07:53 PM UTC
Please be advised that we have identified the cause for the issues with Interac (Option 1) and we are working diligently to get this resolved. Our team has an ETA of 2 hours for a resolution, however, we will provide updates as they arrive. Thank you for your understanding
- identified Feb 27, 2025, 09:58 PM UTC
We want to provide an update regarding the ongoing issue affecting Interac transactions. This issue remains unresolved on the Interac and bank side. We are actively pushing both the bank and Interac to expedite the resolution as quickly as possible. However, despite our continuous efforts, the issue persists. A new estimated resolution time has been provided for tomorrow morning. We understand the impact this may have on your operations and appreciate your patience. Thank you for your understanding and continued trust in Zūm Rails.
- monitoring Feb 28, 2025, 04:04 PM UTC
We are happy to report the issues with our banking partner and Interac transactions has been resolved! This incident caused all Interac transactions to fail with a Generic Error as well as some registered auto-deposit emails to become deactivated. Any Interac transactions created through your Zūm account that have failed due to Generic Error will need to be recreated. If you had an auto-deposit email registered, there is a possibility that we will need to register the email again. If this is the case, we will reach out to you separately once we’ve confirmed which emails have been affected. Thank you for your patience and understanding while we work through this with our partner banks, and we apologize for the inconvenience and impact this has caused your business.
- resolved Feb 28, 2025, 06:34 PM UTC
We are happy to report the issues with our banking partner and Interac transactions has been fully resolved! This incident caused all Interac transactions to fail with a Generic Error as well as some registered auto-deposit emails to become deactivated. Any Interac transactions created through your Zūm account that have failed due to Generic Error will need to be recreated. Thank you for your patience and understanding while we work through this with our partner banks, and we apologize for the inconvenience and impact this has caused your business.