Intermittent Logout Issues on Zeta Marketing Platform (ZMP)

Update timeline

1. investigating May 22, 2025, 04:23 PM UTC

   We have seen indication of a potential high severity issue with the Zeta Marketing Platform. We are actively working to identify the issue and will update you with findings and confirmation of affected services once collected. Additional communications will be sent periodically with updates while we move through identification, impact analysis, and recovery. We value your trust and apologize for any inconvenience.

2. investigating May 22, 2025, 04:34 PM UTC

   We are currently investigating an issue causing some users to be intermittently logged out of the Zeta Marketing Platform (ZMP). The behavior has been observed primarily on the Dashboard page, though the full scope is still being assessed. Our engineering teams are actively analyzing the underlying cause and are working to identify a resolution as quickly as possible. We understand the inconvenience and appreciate your patience. Further updates will be shared within 30 minutes or as new information becomes available.

3. investigating May 22, 2025, 05:20 PM UTC

   Our investigation is ongoing. This issue may cause intermittent logouts for some users. Root cause is still being determined. We will provide the next update in 30 minutes or as soon as more details are available.

4. investigating May 22, 2025, 06:02 PM UTC

   Our investigation is ongoing. This issue may cause intermittent logouts for some users. Root cause is still being determined. We will provide the next update in an hour or as soon as more details are available.

5. monitoring May 22, 2025, 06:40 PM UTC

   The root cause of the intermittent logout issue has been identified and a fix has been implemented by our technology team. We are currently monitoring the platform to ensure stability. We will confirm resolution shortly.

6. resolved May 22, 2025, 07:04 PM UTC

   The intermittent log-out issue is now fully resolved.