Zeta incident

Zeta Marketing Platform is currently experiencing performance degradation in our campaign stats reporting service.

Minor Resolved View vendor source →

Zeta experienced a minor incident on April 23, 2024 affecting Reports, lasting 8h 43m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2024, 10:24 PM UTC
Resolved
Apr 24, 2024, 07:08 AM UTC
Duration
8h 43m
Detected by Pingoru
Apr 23, 2024, 10:24 PM UTC

Affected components

Reports

Update timeline

  1. identified Apr 23, 2024, 09:36 PM UTC

    We are actively scaling our systems to remediate this latency and will post updates, as we move towards the complete resolution of this incident. Campaign delivery is not impacted, only the reporting of campaign stats is impacted.

  2. identified Apr 23, 2024, 10:19 PM UTC

    The recovery of delayed campaign statistics is in progress. We expect complete resolution in the next eight to twelve hours. Thank you for your patience.

  3. monitoring Apr 23, 2024, 10:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 24, 2024, 01:26 AM UTC

    We are actively monitoring the situation and will provide the next update in due course

  5. monitoring Apr 24, 2024, 04:12 AM UTC

    We are currently in the process of recovering the queued stats. We will keep monitoring the progress and provide further updates within the next few hours.

  6. monitoring Apr 24, 2024, 06:12 AM UTC

    The processing of queued stats is ongoing, and we anticipate completion by 12 AM PDT. We will closely monitor the progress and promptly notify you once the backlog processing is completed.

  7. resolved Apr 24, 2024, 07:08 AM UTC

    The backlog has been successfully processed, and the issue is now resolved.