Zeta incident

Zeta Marketing Platform is experiencing latency in campaign delivery

Minor Resolved View vendor source →

Zeta experienced a minor incident on April 29, 2024 affecting Campaigns, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2024, 08:55 PM UTC
Resolved
Apr 30, 2024, 12:23 AM UTC
Duration
3h 28m
Detected by Pingoru
Apr 29, 2024, 08:55 PM UTC

Affected components

Campaigns

Update timeline

  1. investigating Apr 29, 2024, 08:55 PM UTC

    Our technology team is investigating latency reports affecting some of the scheduled campaigns. The root cause has been identified and we are working diligently to restore this service. We will post updates as we recover and restore this latency.

  2. identified Apr 29, 2024, 09:37 PM UTC

    We have identified all impacted campaigns and are in the process of recovery. We are making rapid progress toward a full resolution of this issue. The root cause has been traced to a service degradation with one of our key technology partners.

  3. monitoring Apr 29, 2024, 11:50 PM UTC

    The recovery of all delayed campaigns has been completed. We continue to monitor this incident. Thank you for your patience.

  4. resolved Apr 30, 2024, 12:23 AM UTC

    This incident is now resolved