Zeta incident

Zeta Marketing Platform is experiencing latency in processing real-time trigger messages

Minor Resolved View vendor source →

Zeta experienced a minor incident on June 14, 2024 affecting Campaigns, lasting 5h 41m. The incident has been resolved; the full update timeline is below.

Started
Jun 14, 2024, 12:49 AM UTC
Resolved
Jun 14, 2024, 06:30 AM UTC
Duration
5h 41m
Detected by Pingoru
Jun 14, 2024, 12:49 AM UTC

Affected components

Campaigns

Update timeline

  1. identified Jun 14, 2024, 12:49 AM UTC

    The Zeta Marketing Platform is experiencing a service degradation. Real-time trigger messages may be delayed for some customers due to processing delays in "Experience Builder".

  2. identified Jun 14, 2024, 02:46 AM UTC

    We are still investigating the issue. Processing times for triggered messages are consistently decreasing.

  3. monitoring Jun 14, 2024, 04:20 AM UTC

    The platform has recovered, and all triggered messages are now being processed without latency in Experience Builder. We are still investigating the root cause.

  4. resolved Jun 14, 2024, 06:30 AM UTC

    This incident has been resolved.