Zeta incident

Zeta Marketing Platform is experiencing delays in message delivery

Minor Resolved View vendor source →

Zeta experienced a minor incident on July 10, 2024 affecting Zeta MTA Health and End to End campaign service, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2024, 12:36 PM UTC
Resolved
Jul 10, 2024, 02:53 PM UTC
Duration
2h 16m
Detected by Pingoru
Jul 10, 2024, 12:36 PM UTC

Affected components

Zeta MTA HealthEnd to End campaign service

Update timeline

  1. identified Jul 10, 2024, 12:36 PM UTC

    Our technology team is investigating reports of latency affecting campaign delivery. The root cause has been identified and we are working diligently to resolve this issue. We will provide updates as we make progress in restoring normal service.

  2. monitoring Jul 10, 2024, 01:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 10, 2024, 02:53 PM UTC

    We have successfully resolved the incident. Between 4:34 AM and 9:25 AM EST, some customers experienced latency in their campaign deliveries. Our team is currently conducting a thorough investigation and will follow up with a root cause analysis within 48 hours for the affected customers.