Zeta incident

Zeta Marketing Platform is experiencing an outage with audience exports

Major Resolved View vendor source →

Zeta experienced a major incident on July 15, 2024 affecting Event Service, lasting 8h 26m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2024, 01:35 PM UTC
Resolved
Jul 15, 2024, 10:01 PM UTC
Duration
8h 26m
Detected by Pingoru
Jul 15, 2024, 01:35 PM UTC

Affected components

Event Service

Update timeline

  1. identified Jul 15, 2024, 01:35 PM UTC

    We are currently experiencing an outage affecting audience exports to our programmatic and partner services. Our technology team has identified the root cause and is actively working on a resolution. Thank you for your patience.

  2. identified Jul 15, 2024, 05:04 PM UTC

    We are actively testing a code fix for this issue and are working towards resolving this incident.

  3. resolved Jul 15, 2024, 10:01 PM UTC

    The incident has been resolved. We have begun reprocessing the affected event exports and will provide a root cause analysis within 48 hours to the impacted customers.