Zeta incident
People API failures affecting web tracking services
Zeta experienced a major incident on January 14, 2025 affecting People API, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 14, 2025, 08:36 PM UTC
We are currently experiencing intermittent API failures affecting user updates and event tracking through the P13N javascript web tag. Our technology team is actively investigating the issue and working towards a resolution. Further updates will be provided as the troubleshooting progresses.
- identified Jan 14, 2025, 08:46 PM UTC
The People API has recovered, and failure rates have returned to normal. Our technology team continues to actively monitor the system and is investigating the root cause of the issue to ensure long-term stability. Further updates will be provided as we make additional progress.
- monitoring Jan 14, 2025, 09:14 PM UTC
The People API has recovered, and failure rates have returned to normal. Our technology team continues to actively monitor the system and is investigating the root cause of the issue to ensure long-term stability. Further updates will be provided as we make additional progress.
- monitoring Jan 14, 2025, 10:45 PM UTC
Our technology team continues to actively monitor the system and is investigating the root cause of the issue to ensure long-term stability. More updates will be posted.
- monitoring Jan 14, 2025, 11:44 PM UTC
The root cause of the issue has been identified and resolved. The technology team is continuing to monitor the situation closely to ensure stability.
- resolved Jan 15, 2025, 12:11 AM UTC
The issue has been resolved and our team will publish the RCA within the next five days.