Zephyr Scale incident

We are experiencing degraded performance of the Zephyr API module.

Minor Resolved View vendor source →

Zephyr Scale experienced a minor incident on July 15, 2025 affecting Zephyr Cloud REST API(US), lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 07:05 AM UTC
Resolved
Jul 15, 2025, 10:01 AM UTC
Duration
2h 56m
Detected by Pingoru
Jul 15, 2025, 07:05 AM UTC

Affected components

Zephyr Cloud REST API(US)

Update timeline

  1. investigating Jul 15, 2025, 07:05 AM UTC

    Impact: API calls may be slower than usual or occasionally time out. Current status Our engineering team has identified the bottleneck in the API tier and is deploying optimisations now. Logs and metrics are under close review. Next update: We will update this message as soon as further information is available.

  2. resolved Jul 15, 2025, 10:01 AM UTC

    This incident has been resolved.