Zephyr Scale Outage History

Zephyr Scale had 7 outages in the last 2 years totaling 15h 36m of downtime — averaging 0.3 incidents per month.

There were 7 Zephyr Scale outages since October 4, 2024 totaling 15h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://zephyr-scale.status.smartbear.com

Critical February 6, 2026

Zephyr is not accessible

Detected by Pingoru: Feb 06, 2026, 09:33 AM UTC
Resolved: Feb 06, 2026, 02:53 PM UTC
Duration: 5h 19m

Affected: Zephyr Cloud (US)Zephyr Cloud REST API(US)Zephyr Cloud (EU)Zephyr Cloud REST API(EU)

Timeline · 3 updates

identified Feb 06, 2026, 09:33 AM UTC

The issue has been identified. It is related to a Jira outage, we're working on a workaround to restore the access to the application.
monitoring Feb 06, 2026, 10:24 AM UTC

A workaround has been pushed. We're monitoring the app. Incident will be closed once Jira incident will be solved. https://developer.status.atlassian.com/incidents/rlrntm2fw82b
resolved Feb 06, 2026, 02:53 PM UTC

Jira incident is resolved.

Read the full incident report →

Notice July 18, 2025

API calls time out

Detected by Pingoru: Jul 18, 2025, 08:02 AM UTC
Resolved: Jul 17, 2025, 05:00 AM UTC
Duration: —

Timeline · 1 update

resolved Jul 18, 2025, 08:02 AM UTC

Impact: Various API calls were timing out. Resolution: Our engineering team has identified the bottleneck API endpoint that was impacting other endpoints as well. The fix was deployed.

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Minor July 15, 2025

We are experiencing degraded performance of the Zephyr API module.

Detected by Pingoru: Jul 15, 2025, 07:05 AM UTC
Resolved: Jul 15, 2025, 10:01 AM UTC
Duration: 2h 56m

Affected: Zephyr Cloud REST API(US)

Timeline · 2 updates

investigating Jul 15, 2025, 07:05 AM UTC

Impact: API calls may be slower than usual or occasionally time out. Current status Our engineering team has identified the bottleneck in the API tier and is deploying optimisations now. Logs and metrics are under close review. Next update: We will update this message as soon as further information is available.
resolved Jul 15, 2025, 10:01 AM UTC

This incident has been resolved.

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Minor March 31, 2025

Some styling might be missing in some regions

Detected by Pingoru: Mar 31, 2025, 11:11 AM UTC
Resolved: Mar 31, 2025, 01:16 PM UTC
Duration: 2h 4m

Affected: Zephyr Cloud (US)Zephyr Cloud REST API(US)

Timeline · 2 updates

identified Mar 31, 2025, 11:11 AM UTC

Zephyr Scale is being impacted by an outage in some regions of unpkg.com. Some Atlassian CSS hosted in this service are not being loaded on the page in some regions, causing parts of the application to not render properly. Although this doesn't impact the operation of the app, users might notice degraded user experience.
resolved Mar 31, 2025, 01:16 PM UTC

unpkg.com is operational again and all issues have been resolved.

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Notice February 21, 2025

Zephyr Scale Intermittent Issues

Detected by Pingoru: Feb 21, 2025, 04:30 PM UTC
Resolved: Feb 21, 2025, 06:50 PM UTC
Duration: 2h 19m

Timeline · 1 update

resolved Feb 21, 2025, 04:30 PM UTC

Hi All, We want to make you aware that Zephyr Scale application faced intermittent issues from 1:50 pm UTC to 2:24 pm UTC. The problem has been identified, and we are now seeing stability with no further issues reported. We will continue to monitor the situation and apologize for any inconvenience caused.

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Minor October 22, 2024

Test automation is broken

Detected by Pingoru: Oct 22, 2024, 08:11 AM UTC
Resolved: Oct 22, 2024, 09:11 AM UTC
Duration: 1h

Affected: Zephyr Cloud (US)Zephyr Cloud REST API(US)Zephyr Support Site

Timeline · 3 updates

investigating Oct 22, 2024, 08:11 AM UTC

We are currently providing a fix
identified Oct 22, 2024, 08:11 AM UTC

The issue has been identified and a fix is being implemented.
resolved Oct 22, 2024, 09:11 AM UTC

Incident is resolved

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Minor October 4, 2024

Some Users Experiencing Access Issues

Detected by Pingoru: Oct 04, 2024, 09:59 AM UTC
Resolved: Oct 04, 2024, 11:55 AM UTC
Duration: 1h 55m

Affected: Zephyr Cloud (US)

Timeline · 2 updates

investigating Oct 04, 2024, 09:59 AM UTC

We are aware that some users are currently experiencing issues accessing the application. Our team is investigating the cause, and we are working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information. We apologize for the inconvenience and appreciate your patience.
resolved Oct 04, 2024, 11:55 AM UTC

This incident has been resolved.

Read the full incident report →