Zenscrape experienced a minor incident on August 2, 2020 affecting Tickets and Agent Portal, lasting 3h 40m. The incident has been resolved; the full update timeline is below.
Affected components
TicketsAgent Portal
Update timeline
- investigating Aug 02, 2020, 05:30 AM UTC
We are experiencing a delay in activities and audit log services. There will be no data loss during the delay time period and we are working towards restoring normalcy on priority. Updates to follow.
- resolved Aug 02, 2020, 09:10 AM UTC
The issue has been resolved, We are closely monitoring it.