Zenscrape incident

Issue in creating service requests using catalog items.

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on September 24, 2026 affecting Ticket - Service Request and Ticket - Service Request and 1 more component, lasting 5h 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2026, 11:53 AM UTC
Resolved
Sep 24, 2026, 05:23 PM UTC
Duration
5h 30m
Detected by Pingoru
Sep 24, 2026, 11:53 AM UTC

Affected components

Ticket - Service RequestTicket - Service RequestTicket - Service RequestTicket - Service Request

Update timeline

  1. investigating Sep 24, 2026, 11:53 AM UTC

    A subset of customers is currently experiencing issues when attempting to submit service requests using catalog items. The issue occurs only when there are Conditions configured for the 'Request For' field for the Service Catalog Items. Our team is actively investigating the root cause and working to restore normal service as quickly as possible.

  2. identified Sep 24, 2026, 01:30 PM UTC

    Our engineering team has identified the issue and is actively working to restore normal service. We appreciate your patience and will share the next update as soon as possible.

  3. identified Sep 24, 2026, 03:00 PM UTC

    We are working toward a resolution and will continue to share updates as needed.

  4. resolved Sep 24, 2026, 05:23 PM UTC

    The issue affecting a subset of customers submitting service requests with catalog items has been resolved. We are continuing to have this closely monitored