Zenscrape incident

Degraded Performance

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on May 8, 2020 affecting Mobile App and Mobile App and 1 more component, lasting 12h 48m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2020, 02:49 PM UTC
Resolved
May 09, 2020, 03:37 AM UTC
Duration
12h 48m
Detected by Pingoru
May 08, 2020, 02:49 PM UTC

Affected components

Mobile AppMobile AppMobile AppMobile App

Update timeline

  1. investigating May 08, 2020, 02:49 PM UTC

    We are facing temporary technical issues in our mobile app throwing "Can't connect to network error". Our team is working on this with priority.

  2. investigating May 08, 2020, 06:34 PM UTC

    Our Engineers found the cause for this glitch and have submitted the app updates to Play Store, we are in touch with Play Store to expedite approval. We will post an update once the app is live in Play Store.

  3. resolved May 09, 2020, 03:37 AM UTC

    The updated app is live in Playstore. Please reach out to our support team at [email protected](opens in new tab), if you are still facing issues with the app.