Zenscrape experienced a minor incident on January 21, 2020 affecting Dashboard and Tickets and 1 more component, lasting 7h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2020, 02:10 PM UTC
Some customers are facing issues accessing tickets through the Chrome browser. Our Engineering team is currently investigating this. We apologize for any inconvenience caused and appreciate your patience. Meanwhile, you can access the product in other browsers. We will provide additional updates as they become available
- investigating Jan 21, 2020, 02:42 PM UTC
We are still facing intermittent issues across all browsers, we are working on it.
- investigating Jan 21, 2020, 04:22 PM UTC
We have deployed a workaround that will load your help desk instance without your custom logo on your portal. You might still have issues opening tickets with inline images / accessing attachments until we have this resolved. We are working with AWS on high priority to resolve the same. Will keep you updated.
- investigating Jan 21, 2020, 04:43 PM UTC
We have deployed another temporary fix which will load the portal without disruption. We are working with AWS on a permanent fix.
- resolved Jan 21, 2020, 09:54 PM UTC
The complete fix has been deployed. Our engineers are closely monitoring it.