Zenscrape experienced a minor incident on January 21, 2020 affecting Dashboard and Tickets and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
DashboardTicketsChangesProblemsReleasesITAM - ClassicSolutionsProject ManagementAlert ManagementAutomation
Update timeline
- investigating Jan 21, 2020, 12:40 PM UTC
Freshservice application was unavailable for a few minutes. The application couldn't be reached and the users might have received 503 Service Unavailable error message.
- resolved Jan 21, 2020, 01:18 PM UTC
Our Development team has resolved the issue now and the application is back to normal. We are closely monitoring the service. Please reach out to the Support team at [email protected] for any inquiries.