Zenscrape incident

Intermittent issue

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on September 3, 2019 affecting Tickets, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2019, 12:45 PM UTC
Resolved
Sep 03, 2019, 01:28 PM UTC
Duration
43m
Detected by Pingoru
Sep 03, 2019, 12:45 PM UTC

Affected components

Tickets

Update timeline

  1. investigating Sep 03, 2019, 12:45 PM UTC

    We are currently facing issues with email to ticket conversion in Freshservice and our developers are working on it on high priority, Updates to follow

  2. resolved Sep 03, 2019, 01:28 PM UTC

    "The issue with email to ticket conversion is resolved, any emails received during the issue period will be converted into tickets. We are closely monitoring the services at our end"