Zenscrape incident

Degraded Performance

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on May 20, 2019 affecting Self-service portal and Self-service portal and 1 more component, lasting 2h 16m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2019, 02:08 PM UTC
Resolved
May 20, 2019, 04:25 PM UTC
Duration
2h 16m
Detected by Pingoru
May 20, 2019, 02:08 PM UTC

Affected components

Self-service portalSelf-service portalSelf-service portalSelf-service portal

Update timeline

  1. investigating May 20, 2019, 02:08 PM UTC

    We are facing issues with the customer portal (/support/home) where few users are seeing a blank page. We are investigating this issue on priority.

  2. investigating May 20, 2019, 04:23 PM UTC

    We have deployed the fix for this issue and users should be able to view customer portal now.

  3. resolved May 20, 2019, 04:25 PM UTC

    This incident has been resolved.