Zenscrape incident

Degraded Performance

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on May 25, 2021 affecting Agent Portal and Agent Portal and 1 more component, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
May 25, 2021, 01:50 PM UTC
Resolved
May 25, 2021, 03:50 PM UTC
Duration
2h
Detected by Pingoru
May 25, 2021, 01:50 PM UTC

Affected components

Agent PortalAgent PortalAgent PortalAgent Portal

Update timeline

  1. investigating May 25, 2021, 01:50 PM UTC

    We are currently facing issues rendering profile pictures of the users across regions. Few users would be facing issues while updating user profile information as well. Our team has identified the root cause and is working on the resolution at the earliest.

  2. resolved May 25, 2021, 03:50 PM UTC

    Issue with rendering profile pictures of the users across regions has been resolved. We are closely monitoring it.