Zenscrape incident

Intermittent issue

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on May 19, 2021 affecting Dashboard and Tickets and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2021, 06:50 AM UTC
Resolved
May 19, 2021, 07:24 AM UTC
Duration
34m
Detected by Pingoru
May 19, 2021, 06:50 AM UTC

Affected components

DashboardTicketsChangesProblemsReleasesITAM - ClassicSolutionsProject ManagementAlert ManagementAutomation

Update timeline

  1. investigating May 19, 2021, 06:50 AM UTC

    Sorry for the inconvenience caused, customers from IND region will be experiencing trouble in accessing Freshservice using the vanity URL.

  2. resolved May 19, 2021, 07:24 AM UTC

    The issue has been resolved and customers can access the Freshservice portal using the vanity URL