Zenscrape experienced a minor incident on April 23, 2020 affecting Dashboard and Tickets and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
DashboardTicketsChangesProblemsReleasesITAM - ClassicSolutionsProject ManagementAlert ManagementAutomation
Update timeline
- investigating Apr 23, 2020, 12:52 AM UTC
We identified an issue where customers in our US Datacenter received 'Deceptive Site ahead' error messages intermittently on Google Chrome while accessing different pages within Freshservice, starting around 06:30 am IST. Our engineers have deployed a fix around 07:20 am IST and are continuously monitoring the same. Updates to follow
- resolved Apr 23, 2020, 01:50 AM UTC
Our Engineering team has fixed the issues and have reported that application should be running at normal without any problem.