Zenscrape experienced a minor incident on October 18, 2021 affecting Dashboard and Tickets and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 18, 2021, 07:30 AM UTC
We are facing degraded performance with accessing the freshservice instance and our Engineers are working on it to resolve this as quickly as possible.
- investigating Oct 18, 2021, 08:00 AM UTC
Our engineers have identified the issue and are working towards fixing them. Kindly note that users would be able to access their Freshservice instance with their default freshservice URL now. More updates to follow.
- resolved Oct 18, 2021, 08:38 AM UTC
The issue with accessing Freshservice with CNAME URL's is now resolved. We are closely monitoring the services at our end so do reach out to us at [email protected] if you are experiencing any issues.