Zenscrape experienced a major incident on February 11, 2022 affecting Dashboard and Tickets and 1 more component, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
DashboardTicketsChangesProblemsReleasesITAM - ClassicSolutionsProject ManagementAlert ManagementAutomation
Update timeline
- investigating Feb 11, 2022, 12:25 PM UTC
Customers will be experiencing a partial outage or difficulty in accessing the portal. Our development team is working on it right now and we will keep you posted with timely updates.
- investigating Feb 11, 2022, 01:15 PM UTC
Our team is working on fixing this issue. Thanks a lot for your patience.
- resolved Feb 11, 2022, 02:10 PM UTC
Thanks for your patience. The issue with login has been resolved now and you should be able to access your Freshservice helpdesk now. We are closely monitoring the services so do reach out to us at [email protected] if you are experiencing any issues.