Zenscrape experienced a minor incident on February 16, 2022 affecting Incoming email and Outgoing email, lasting 3h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 16, 2022, 01:45 PM UTC
A few customers might be experiencing issues with email looping on certain tickets. Our product team is working on it right now and we will keep you posted with timely updates. Sorry for the inconvenience caused
- investigating Feb 16, 2022, 04:04 PM UTC
Our development team are working towards deploying a fix for the issue. We'll keep you posted with updates.
- investigating Feb 16, 2022, 04:49 PM UTC
Our best minds are on top of this issue right now. We’ll post an update in no time
- resolved Feb 16, 2022, 05:30 PM UTC
Freshservice’s ticket reply looping is now resolved. We are closely monitoring the services so do reach out to us at [email protected] if you are experiencing any issues.