Zenscrape incident

Error activating users

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on August 2, 2022 affecting Authentication and Authentication, lasting 14h 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 02, 2022, 03:45 PM UTC
Resolved
Aug 03, 2022, 06:00 AM UTC
Duration
14h 15m
Detected by Pingoru
Aug 02, 2022, 03:45 PM UTC

Affected components

AuthenticationAuthentication

Update timeline

  1. investigating Aug 02, 2022, 03:45 PM UTC

    Few users would be experiencing issues with the Account Activation. Our engineering team is working on it with high priority and we will keep you posted with further updates.

  2. investigating Aug 02, 2022, 10:53 PM UTC

    Our engineers are still working on the issue. Please standby for further updates.

  3. investigating Aug 02, 2022, 11:58 PM UTC

    Our best minds are on top of this issue right now. We’ll post an update in no time.

  4. investigating Aug 03, 2022, 12:45 AM UTC

    Our best minds are on top of this issue right now. We’ll post an update in no time.

  5. investigating Aug 03, 2022, 01:59 AM UTC

    Our engineering team has identified the issue and fix is currently being prepared. We will keep you posted with timely updates.

  6. investigating Aug 03, 2022, 02:43 AM UTC

    Our best minds are on top of this issue right now. We’ll post an update in no time.

  7. investigating Aug 03, 2022, 03:46 AM UTC

    Our best minds are on top of this issue right now. We’ll post an update in no time.

  8. investigating Aug 03, 2022, 05:01 AM UTC

    Our best minds are on top of this issue right now. We’ll post an update in no time.

  9. investigating Aug 03, 2022, 05:43 AM UTC

    Our engineering team has identified the issue and has deployed a fix. We are continuing to monitor the application performance and the issue will be resolved shortly.

  10. resolved Aug 03, 2022, 06:00 AM UTC

    The issue has been resolved and you can activate your accounts now.