Zenscrape incident

Performance Latency caused by Search Engine Issues

Zenscrape experienced a minor incident on September 5, 2022 affecting Search, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started: Sep 05, 2022, 08:25 AM UTC
Resolved: Sep 05, 2022, 09:55 AM UTC
Duration: 1h 30m
Detected by Pingoru: Sep 05, 2022, 08:25 AM UTC

Affected components

Update timeline

investigating Sep 05, 2022, 08:25 AM UTC

Users will be experiencing delays & failures in searching for keywords/users in Freshservice due to search platform issue. Our development team is working on it right now and we will keep you posted with timely updates
investigating Sep 05, 2022, 09:26 AM UTC

Due to our Search Engine latency, few Customers might also experience delays in loading their Freshservice portal. Our best minds are working on it right now and we will keep you posted with timely updates.
resolved Sep 05, 2022, 09:55 AM UTC

The issue has been resolved and Freshservice has resumed normalcy. We are closely monitoring the issue and please reach out support if you have any issues.