Zenscrape incident

Issue with login

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on September 9, 2022 affecting Authentication and Authentication, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2022, 03:15 PM UTC
Resolved
Sep 09, 2022, 03:45 PM UTC
Duration
30m
Detected by Pingoru
Sep 09, 2022, 03:15 PM UTC

Affected components

AuthenticationAuthentication

Update timeline

  1. investigating Sep 09, 2022, 03:15 PM UTC

    Apologies for the inconvenience caused, you will be experiencing trouble in logging into Freshservice using Freshworks Login due to some performance issues. Our Engineers are working on it right now and we will keep you posted with timely updates.

  2. resolved Sep 09, 2022, 03:45 PM UTC

    The login issues with FreshService is now fixed and services are back to normal. We are continuing to have this closely monitored.