Zenscrape incident
Automations via Supervisor Rules are incorrectly triggered
Zenscrape experienced a minor incident on September 14, 2022 affecting Automation, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Automation
Update timeline
- investigating Sep 14, 2022, 01:44 PM UTC
We are experiencing issues with our Supervisor Module(Automations) that might inadvertently trigger incorrectly. Our development team is investigating the issue right now and we will keep you posted with timely updates. Apologies for any inconvenience this has caused.
- resolved Sep 14, 2022, 02:32 PM UTC
The issue with Automations in Freshservice has been resolved and our Engineers are closely monitoring the same for any future occurrences. For any discrepancies in ticket properties please reach out to us via [email protected]