Zenscrape incident

Services down in AU region due to a wrong update in the load balancers

Major Resolved View vendor source →

Zenscrape experienced a major incident on October 8, 2022 affecting Dashboard and Tickets and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2022, 02:02 AM UTC
Resolved
Oct 08, 2022, 02:26 AM UTC
Duration
24m
Detected by Pingoru
Oct 08, 2022, 02:02 AM UTC

Affected components

DashboardTicketsChangesProblemsReleasesITAM - ClassicSolutionsProject ManagementAlert ManagementAutomation

Update timeline

  1. investigating Oct 08, 2022, 02:02 AM UTC

    We are investigating an issue with all the service in AU region. We're working towards a resolution.

  2. resolved Oct 08, 2022, 02:26 AM UTC

    The issue has been resolved and you can access your service desk now. We are closely monitoring the services so do reach out to us at [email protected] if you are experiencing any issues.