Zenscrape experienced a minor incident on November 10, 2022 affecting Incoming email and Incoming email, lasting 6h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 10, 2022, 12:05 PM UTC
Our Engineers have identified a bug in our spam filters which caused the issue and have rectified the same now. We are working on restoring valid tickets from the spam folder. More updates to follow.
- investigating Nov 10, 2022, 03:01 PM UTC
Our Engineers have fixed the issue and confirmed that currently only invalid tickets are being marked as spam. We are now working closely to restore the spam tickets created between 5:30 pm IST and 7:25 pm IST. More updates to follow
- investigating Nov 10, 2022, 03:45 PM UTC
We have identified the tickets that were impacted and are working on updating them as not-spam.
- resolved Nov 10, 2022, 06:28 PM UTC
Our Engineering team has resolved the issue and we are restoring all the emails back into all customer accounts.