Zenscrape incident

Issues accessing Freshservice accounts signed up in between 25th November 04.45 IST to 25th November 13.30 IST.

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on November 25, 2022 affecting Dashboard and Tickets and 1 more component, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2022, 08:20 AM UTC
Resolved
Nov 25, 2022, 10:51 AM UTC
Duration
2h 31m
Detected by Pingoru
Nov 25, 2022, 08:20 AM UTC

Affected components

DashboardTicketsChangesProblemsReleasesITAM - ClassicSolutionsProject ManagementAlert ManagementAutomation

Update timeline

  1. investigating Nov 25, 2022, 08:20 AM UTC

    New Signups accounts between from 25th November 04.45 IST to 25th November 13.30 IST, will be facing an issue in loading Freshservice, our engineers are working on a fix for the same

  2. resolved Nov 25, 2022, 10:51 AM UTC

    Issue with new signups is resolved, our engineers are closely monitoring the application.