Zenscrape incident
Issues with Loading Classic view for Ticket Details Page
Zenscrape experienced a minor incident on January 11, 2023 affecting Tickets and Tickets and 1 more component, lasting 9h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 11, 2023, 08:40 AM UTC
A select subset of customers using our Classic View will face issues with updating a Ticket such as adding Notes/Replies and loading Ticket Properties. Our Developers are investigating the Issue and we will share updates on it shortly.
- investigating Jan 11, 2023, 04:29 PM UTC
We apologies for the inconvenience caused. Our best minds are working to resolve this issue. The reported issue is limited to Portals who have Opted Out into the Product Usage data Analytics. As a temporary workaround, affected Portals can switch over to the Modern UI.
- investigating Jan 11, 2023, 05:08 PM UTC
Our engineering team has identified the issue and the fix will be deployed momentarily. We are continuing to monitor the application performance and the issue will be resolved shortly.
- investigating Jan 11, 2023, 05:41 PM UTC
Deployment is going on, We are continuing to monitor the application performance and the issue will be resolved shortly.
- resolved Jan 11, 2023, 06:30 PM UTC
The issue has been resolved, and the degraded performance experienced on your tickets module are fixed. We are closely monitoring the services so do reach out to us at [email protected] if you are experiencing any issues."