Zenscrape experienced a minor incident on February 7, 2023 affecting Incoming email and Outgoing email and 1 more component, lasting 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 07, 2023, 04:05 AM UTC
One of our email service providers is currently facing issues with incoming and outgoing emails. The customers using custom mail box will be facing problems with email-to-ticket conversion and reply sent from the product.
- investigating Feb 07, 2023, 06:16 AM UTC
Users primarily located in the North American region attempting to access Outlook.com may be unable to send, receive, or search email. We are still waiting for the outlook to provide us update on this issue. Stay tuned.
- investigating Feb 07, 2023, 07:29 AM UTC
Microsoft has update their status page indicating that Users in additional regions beyond North America may experience some residual impact due to the affected portions of infrastructure in North America. They are working towards recovering their service.
- investigating Feb 07, 2023, 09:00 AM UTC
Microsoft is working on applying targeted mitigations to a subset of affected infrastructure and validating that it has mitigated impact and also making traffic optimization efforts to alleviate user impact and expedite recovery.
- investigating Feb 07, 2023, 11:00 AM UTC
Microsoft applied mitigation across the affected infrastructure and monitoring the service to ensure full recovery. Additionally taking steps to expedite the recovery process.
- investigating Feb 07, 2023, 01:00 PM UTC
Microsoft continuing to monitor the service as it recovers, while their mitigation actions take effect. Where they see any unresponsive infrastructure during monitoring, Microsoft taking manual steps to correct this without causing any further impact and to fully restore service.
- investigating Feb 07, 2023, 03:00 PM UTC
Our email service provider confirmed that the majority of impact has been remediated, with service availability at 99.9%. We're continuing to monitor the systems. More updates to follow
- resolved Feb 07, 2023, 04:05 PM UTC
Our email service providers has confirmed that the issue has been fixed. We have verified that our systems are up and running. We will continue monitoring our systems. Thanks for holding on with us.