Zenscrape experienced a minor incident on March 13, 2023 affecting Tickets, lasting 3h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 13, 2023, 11:08 AM UTC
We are currently experiencing an issue with our application and a few customers in the US Pod will be facing errors while accessing the tickets module.
- investigating Mar 13, 2023, 12:30 PM UTC
Our engineers have confirmed that a subset of customers are affected and are working towards the resolution. More updates to be followed.
- investigating Mar 13, 2023, 01:30 PM UTC
We are continuing to work towards a fix for this issue. Our best minds are currently working on this issue to resolved.
- investigating Mar 13, 2023, 02:30 PM UTC
We have identified the root cause of the issue and the Engineering Team is working on a fix for the affected subset of customers.
- resolved Mar 13, 2023, 02:48 PM UTC
The issue has been resolved and services are now fully operational.