Zenscrape experienced a minor incident on March 13, 2023 affecting Ticket - Service Request and Ticket - Service Request and 1 more component, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 13, 2023, 04:04 PM UTC
We are experiencing an issue in our services and customers would notice delay in ticket creation. Our best minds are working on debugging this. Updates to follow shortly.
- investigating Mar 13, 2023, 04:32 PM UTC
We have narrowed down on the issue and a fix is in works. We’ll keep you notified with further updates.
- investigating Mar 13, 2023, 05:12 PM UTC
We have identified the issue and our best minds are working on applying the fix. We will keep you posted with further updates here.
- investigating Mar 13, 2023, 05:45 PM UTC
The application of the fix is currently in progress and the issue should be fixed shortly.
- resolved Mar 13, 2023, 05:55 PM UTC
The issue has been resolved now and our services are back online.