Zenscrape incident
Scheduled infrastructure maintenance with our third party billing service provider
Zenscrape experienced a minor incident on April 16, 2023 affecting Billing and Billing and 1 more component, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2023, 04:30 AM UTC
We would like to inform you that our billing provider was performing an infrastructure maintenance upgrade on April 16, 2023 between 04:30 AM and 07:30 AM UTC During this time, there was a brief interruption to our billing system, which could have resulted in temporary issues with payments or access to your account.
- resolved Apr 16, 2023, 07:30 AM UTC
The brief interruption to our billing system that occurred during the maintenance period of our third-party service provider has been Completed. All services are now fully operational and you should be able to access without any further issues. In case your payment failed during this time, kindly retry now. If you face any further concerns, please do not hesitate to contact us.