Zenscrape incident

Issue with user login and user session in Freshservice

Zenscrape experienced a major incident on August 31, 2023 affecting Authentication, lasting 10m. The incident has been resolved; the full update timeline is below.

Started: Aug 31, 2023, 05:11 AM UTC
Resolved: Aug 31, 2023, 05:21 AM UTC
Duration: 10m
Detected by Pingoru: Aug 31, 2023, 05:11 AM UTC

Affected components

Authentication

Update timeline

investigating Aug 31, 2023, 05:11 AM UTC

We are currently facing issues with the user login and user session. We are working closely with our Engineering team to resolve this issue. Further updates to follow.
resolved Aug 31, 2023, 05:21 AM UTC

The issue with user login and use session is now fixed and services are back to normal. We are continuing to have this closely monitored.