Zenscrape incident

Issue with on call notifications

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on October 19, 2023 affecting On-Call Management and On-Call Management and 1 more component, lasting 20h. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2023, 12:30 PM UTC
Resolved
Oct 20, 2023, 08:30 AM UTC
Duration
20h
Detected by Pingoru
Oct 19, 2023, 12:30 PM UTC

Affected components

On-Call ManagementOn-Call ManagementOn-Call ManagementOn-Call Management

Update timeline

  1. investigating Oct 19, 2023, 12:30 PM UTC

    We are currently experiencing an issue with On Call notifications not being triggered for tickets with custom status and source values. Our team is actively investigating this issue to identify the root cause and implement a resolution as quickly as possible.

  2. resolved Oct 20, 2023, 08:30 AM UTC

    The issue with On Call notifications not being triggered for tickets with custom status and source values has been successfully resolved. If you encounter any further problems or have questions, please don't hesitate to contact our support team.