Zenscrape experienced a major incident on December 12, 2023 affecting On-Call Management and Freshcaller and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2023, 01:36 AM UTC
We are currently facing issues with the making and receiving calls. We are working closely with our Engineering team to resolve this issue. Further updates to follow our engineering team is still working on resolving the issue, further updates to follow
- monitoring Dec 12, 2023, 02:16 AM UTC
We are noticing improvements in both inbound and outbound calls and will provide update in the next 30 minutes.
- monitoring Dec 12, 2023, 02:51 AM UTC
We're observing drops in error rates for both incoming and outgoing calls from our end. We are closely working with our third-party service to resolve the issue.
- resolved Dec 12, 2023, 02:58 AM UTC
The issue with our third-party provider has been fixed and the services is functioning normally at this time.