Zenscrape experienced a major incident on March 18, 2024 affecting On-Call Management and Freshcaller, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
On-Call ManagementFreshcaller
Update timeline
- investigating Mar 18, 2024, 04:59 PM UTC
We are currently experiencing a full product outage in Freshcaller, which is impacting users integrated with Freshcaller through Freshservice. Users may encounter difficulties accessing Freshcaller during this time. Our teams are actively working to resolve the issue, and we apologize for any inconvenience this may cause. We will provide updates as soon as more information becomes available. Thank you for your patience.
- resolved Mar 18, 2024, 05:17 PM UTC
The issue with accessing Freshcaller is now fixed and services are back to normal. We are continuing to have this closely monitored.