Zenscrape experienced a minor incident on March 13, 2024 affecting Dashboard and Automation and 1 more component, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 13, 2024, 12:00 PM UTC
Some customers may experience latency issues with ticket list views, activity loading and workflow execution. Our engineering team is currently addressing this as a top priority, and further updates will be provided soon.
- investigating Mar 13, 2024, 12:56 PM UTC
We've observed a sudden increase in the number of requests, and our engineering team is actively working on managing and reducing this influx. All activities and workflow executions will be visible once the system returns to its normal state, with no data loss. Further updates will be provided.
- investigating Mar 13, 2024, 01:30 PM UTC
Our Engineers have identified the issue and are working towards the resolution.
- investigating Mar 13, 2024, 02:02 PM UTC
Customers may also be encountering latency issues across the tool, and our engineering team is actively working to address them. We'll share another update in 45 minutes.
- resolved Mar 13, 2024, 02:07 PM UTC
Customers would have faced latency while accessing Freshservice encountering delays in your service desk portal but now the problem has been resolved by our engineering team, and we are currently monitoring the situation.