Zenscrape incident

Issue with outgoing emails using Custom Mail server

Minor Resolved View vendor source →

Zenscrape experienced a minor incident on March 19, 2024 affecting Outgoing email and Outgoing email and 1 more component, lasting 23h 50m. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2024, 09:10 AM UTC
Resolved
Mar 20, 2024, 09:00 AM UTC
Duration
23h 50m
Detected by Pingoru
Mar 19, 2024, 09:10 AM UTC

Affected components

Outgoing emailOutgoing emailOutgoing emailOutgoing email

Update timeline

  1. investigating Mar 19, 2024, 09:10 AM UTC

    We are currently experiencing a issue with outgoing emails pertaining to custom mail server using Gmail servers. We have the right stakeholders on deck to have this addressed. Updates to follow.

  2. investigating Mar 19, 2024, 06:07 PM UTC

    We are actively collaborating with the Google support team to address the ongoing issue with our custom mailbox on their service. Please be assured that we will keep you updated as soon as we have any developments.

  3. in progress Mar 19, 2024, 07:54 PM UTC

    Our collaboration with the Google support team to resolve the issue with our custom mailbox on their service is ongoing. Rest assured, we are working diligently to address the issue. We will provide the next update once we have an update from the Google support team. Thank you for your patience and understanding. We will continue to keep you updated as soon as there are any further developments.

  4. in progress Mar 19, 2024, 09:10 PM UTC

    We are currently in a live session with the Google team to address the issue with our custom mailbox. We are actively working to resolve the issue and will keep you updated on any further developments. Thank you for your patience and understanding during this process.

  5. investigating Mar 20, 2024, 02:05 AM UTC

    We are experiencing issues while reauthorising or switching to Custom mail server for Outgoing with SSL in Gmail based servers. This is affecting accounts that are switching from default server back to custom mail server (for outgoing) and will not affect cases that have not switched post the temporary fix done at our end. We are actively collaborating with the Google support team to address this. More updates to follow.

  6. investigating Mar 20, 2024, 07:40 AM UTC

    Our team is actively collaborating with Google support to resolve this. Will keep you posted. Thank you for your patience

  7. resolved Mar 20, 2024, 09:00 AM UTC

    The fix has been deployed, and all services are currently operating without any issues.