Zenscrape incident

Issues with Ticket list views, Search and Dashboards

Major Resolved View vendor source →

Zenscrape experienced a major incident on March 28, 2024 affecting Search, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2024, 01:20 PM UTC
Resolved
Mar 28, 2024, 02:34 PM UTC
Duration
1h 14m
Detected by Pingoru
Mar 28, 2024, 01:20 PM UTC

Affected components

Search

Update timeline

  1. investigating Mar 28, 2024, 01:20 PM UTC

    We are experiencing degraded performance on our search platform. Customers would notice issues with the ticket views not loading and accessing custom dashboard. We are all hands on deck to address this issue. Updates to follow.

  2. identified Mar 28, 2024, 02:27 PM UTC

    We have identified the cause of the issue at hand, and Our best minds are working towards fixing the issue on priority. The Ticket List Views, Search and Dashboard are still not fully functional. More Updates to Follow.

  3. resolved Mar 28, 2024, 02:34 PM UTC

    We have now analysed and fixed the ongoing issue with the highest level of urgency. The Ticket List Views, Search and Dashboards should be functioning normally hereafter. The Team is currently monitoring the situation as well to ensure smooth recovery.