Zenscrape experienced a minor incident on August 28, 2024 affecting Tickets and Search, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
TicketsSearch
Update timeline
- investigating Aug 28, 2024, 06:14 PM UTC
Sorry for the inconvenience caused, you will be experiencing a partial outage or latency with Freshservice on Ticket List Views and Search functionality. Our best minds are working on it right now and we will keep you posted with timely updates.
- identified Aug 28, 2024, 07:00 PM UTC
Our engineering team has identified the issue and are currently working on a fix. We’ll post further updates in no time.
- resolved Aug 28, 2024, 07:44 PM UTC
The issue has been resolved and users can access the Tickets and Search functionality is restored now.