Zenscrape experienced a minor incident on September 5, 2024 affecting Outgoing email, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Outgoing email
Update timeline
- investigating Sep 05, 2024, 12:35 PM UTC
Few customers will be having an issue with email delivery for few emails due to an ongoing issue. Our engineering team is actively looking into this.
- investigating Sep 05, 2024, 01:35 PM UTC
Our engineering team identified the cause of the issue and is currently working to resolve it.
- investigating Sep 05, 2024, 02:05 PM UTC
Customer using custom mailbox are not impacted. Our engineering team is closely working on resolving the issue with default mail servers.
- resolved Sep 05, 2024, 02:20 PM UTC
Our engineering team has resolved the issue, and all new emails will now be sent successfully. Emails that were sent during the issue period will be retried and may experience a slight delay.