Zenscrape experienced a minor incident on September 10, 2024 affecting Outgoing email, lasting 2h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2024, 04:30 PM UTC
We are currently experiencing an issue affecting our Freshservice custom mailbox, where customers are incorrectly receiving notifications that their outgoing emails cannot be sent. At this time, both incoming and outgoing emails are functioning normally. This issue seems to stem from our Office365 custom mailbox configuration, and we are actively working to resolve it in collaboration with the Office365 team.
- in progress Sep 10, 2024, 06:00 PM UTC
Our engineering team is actively working with 0365 team in order to resolve the issue, more updates to follow.
- resolved Sep 10, 2024, 07:13 PM UTC
Microsoft has posted a downtime related to Custom mailboxes, and we can refer to the below link for more details: https://admin.microsoft.com/AdminPortal/home?#/servicehealth/:/alerts/MO887221 Once the issue with Microsoft is fixed, the mailbox failure notification emails from Freshservice will be stopped. If we are facing issue with incoming and outgoing of emails, please re-authorize the mailbox. If issue still persists and Microsoft's Status page is updated as Resolved, send us an email to [email protected] and our team will be on top of this and address the issue.