Zenscrape experienced a major incident on September 11, 2024 affecting On-Call Management and Freshcaller and 1 more component, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2024, 12:50 AM UTC
Customers might face issues in phone widget, call notifications, call assignment. This seem to be like a potential issue with our telephony provider. We will provide an update as soon as we get more information
- investigating Sep 11, 2024, 02:30 AM UTC
Our telephony provider has confirmed that they are observing recovery for the issue. We will continue to monitor to ensure full service recovery.
- investigating Sep 11, 2024, 03:00 AM UTC
Our customers have confirmed that the issue is resolved. We are still waiting for the final update from our telephony provider and we are continuously monitoring the issue to ensure full recovery
- resolved Sep 11, 2024, 03:45 AM UTC
Our telephony provider has confirmed that the issue is resolved and everything is operational. We have observed full recovery in our end as well