Zenscrape incident
Delay in Analytics Updates for Custom Object Tickets
Zenscrape experienced a minor incident on October 1, 2024 affecting Analytics and Reporting and 1 more component, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2024, 07:20 PM UTC
Updates made on tickets were not syncing timely with our analytics module for a subset of customers who use Custom Objects, resulting in a noticeable delay between ticket updates and the analytics data. Our engineers have addressed this issue and are currently awaiting the completion of the full data sync for the period from October 2, 2024 (IST), to October 4, 2024 (IST), with an estimated time of arrival (ETA) of 4 hours (4 AM on October 5, 2024 (IST)). If anyone continues to experience issues after the ETA, please reach out to us via [email protected]. Impact: Customers who are using custom objects might have experienced delays in seeing real-time ticket updates reflected in the analytics module.
- resolved Oct 04, 2024, 05:21 PM UTC